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Frequently asked questions

Frequently asked questions

  • What steps are involved in using your services?

    The process is very simple and straightforward. You signup on our website and populate your shopping cart by adding IPs from various locations that you chose. After purchasing the proxies/VPNs, your selection is automatically added to your account and you may start using our services in no more than 2 hours.

  • What is the difference between a proxy and a VPN?

    There are a lot of things to mention here. Basically, a proxy is used mostly in browsers and other applications which can be configured to use them. The traffic for that specific software is routed through the proxy and appears to be comming from it instead of your real ip address. The VPN routes all your internet traffic system wide through our servers which makes it more powerful and safer given the fact that all our VPNs are running on 128-bit encrypted tunnels.

  • Do I share my proxies or VPNs with anyone else?

    No, we do not share the proxies or VPNs. Our anonymous proxies and VPNs are dedicated and, once purchased by a client, they are removed from the search list. You are the only one using it for as long as your subscription remains active.

  • What payment methods do you accept?

    We accept all major credit cards and also Paypal. Our payment gateway is avangate which is a secure and complete online sales service

  • Do you have a money back guarantee?

    30 Day Guarantee

    Yes we do have a 30 day money back guarantee however, this doesn't apply if we detect that you have been using the proxies or VPNs. We refund only in case of bugs (service not working), or slow/bad service performance.

  • Is there a minimum commitment?

    We offer a month to month service. There is no contract or long term obligation. You are billed on a monthly basis, and if you cancel you will not be billed again.

  • Do I have any limits or restrictions?

    Yes you do. As a condition of your use of the Service, you warrant that you will not utilize the Service for any purpose that is unlawful or prohibited by our terms, conditions, and notices. Also, our proxies are blocked for torrents and paypal.com

  • What if I need proxies from custom locations?

    We can't guarantee that we will satisfy every request for custom locations but we surely take every suggestion into consideration. Of course, certain factors may affect our decision such as the quantity you need, past requests for the same location etc. Please contact us if interested.

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